By Gigi Onag
November 5, 2026
Globe Telecom and Amdocs have significantly expanded their long-standing partnership, entering into a new multi-year agreement designed to comprehensively modernize the Filipino telecommunications operator’s core business platforms. The strategic collaboration focuses on accelerating Globe’s ongoing transition toward an advanced, AI-driven service architecture while substantially enhancing its overarching IT operations.
Under the terms of the newly minted agreement, the operator will implement aOS, Amdocs’ proprietary agentic operating system. This platform is engineered to integrate specialized telecommunications artificial intelligence and automation directly into the foundational workflows of Globe’s core business. The primary objective of this integration is to systematically replace traditional, static IT operations with dynamic workflows capable of true, intelligent agentic autonomy.
According to disclosures from Amdocs, the expansive multi-year deal utilizes a carefully structured, phased modernization strategy. This methodical approach ensures that standard digital operations, customer systems, and daily business functions continue to run without interruption while complex technological upgrades roll out across the enterprise.
Beyond software delivery and platform integration, the scope of the collaboration extends deep into operational enablement. Amdocs will provide hands-on technical support, fostering close technical collaboration and active knowledge sharing with Globe’s internal workforce. The ultimate aim of this knowledge transfer is to elevate the technical capabilities of Globe’s in-house staff, empowering them to independently manage, maintain, and continually evolve their technology environment as the telecommunications landscape shifts.
"Our priority is to deliver reliable services today while building the capabilities we need for the future," said Raul Macatangay, chief information officer at Globe. "Our expanded collaboration with Amdocs supports a disciplined approach to modernization, aligned with our business priorities and our customers’ needs."
Data modernization program
The core platform agreement builds directly upon a recently completed milestone: a major data modernization program executed by Amdocs for Globe. This foundational initiative successfully established a highly scalable, cloud-native infrastructure designed to serve as the core data foundation for the operator’s upcoming suite of AI-driven services and advanced analytics applications.
Successfully deployed on Google Cloud, the data program focuses heavily on dismantling historical data silos to create a centralized, trusted, and highly scalable environment. The infrastructure is capable of handling near-real-time processing of complex customer behaviors, network telemetry, and operational metrics.
By engineering a framework capable of ingesting, processing, and delivering trusted business information in near real time across the entire enterprise, Globe has unlocked the ability to analyze operational trends and shifting consumer patterns instantaneously. With immediate access to these reliable insights, various business units across the organization can dynamically roll out relevant, highly personalized offers and targeted digital consumer experiences.
A direct and vital correlation exists between this completed data modernization program and the broader multi-year modernization of the company’s core business platforms. Functionally, the data modernization program acts as an essential component of the Amdocs aOS framework, managing the baseline telemetry required for Globe to successfully transition toward autonomous operations.
While the core platform program focuses explicitly on rewriting business workflows and transforming traditional IT operations, the data program configures the underlying aOS layer to seamlessly ingest, clean, and transmit vital operational information. Globe’s core platform program will directly utilize this newly optimized Google Cloud data foundation to perform smarter IT automation, transfer manual, routine processes to autonomous agents, and deploy advanced analytics directly into live, customer-facing applications.
Amdocs executives emphasized that the next era of telecommunications requires intelligence to be deeply embedded directly into operational workflows, rather than treating artificial intelligence as a superficial add-on. Autonomous agents cannot effectively manage complex telecom networks or resolve IT support tickets if their underlying data is inaccurate, siloed, or unreliable.
"AI is only as intelligent as the data behind it," said Anthony Goonetilleke, group president of Growth Horizons at Amdocs. "For telecom operators, the ability to access trusted business information in near real time is becoming increasingly important as they look to make operations more intelligent and responsive. Globe has taken a significant step by modernizing the data environment that will support its next generation of AI-driven services."
The completion of the data modernization program guarantees that Globe’s automated core platforms, which are managed under the multi-year IT operations agreement, will have instantaneous access to the precise telemetry required to make high-stakes, real-time decisions completely free of human intervention.
This aggressive technological push signals that Globe has officially transitioned away from early-stage AI experimentation and into large-scale enterprise execution. The company has already realized 1.2 billion Philippine pesos, equivalent to approximately US$19.05 million, in measurable business value while achieving a robust 2.8x return on its artificial intelligence investments. To consolidate this rapid progress and streamline future technological governance, the operator has brought together its disparate artificial intelligence, data governance, cybersecurity, and digital policy units under a single, unified Intelligence and Trust Office.
